Refund Policy

This Refund Policy governs refunds and cancellations for the services provided by UNIBUS ("we", "us", "our") through our mobile application, website, and related platforms (collectively, "Services"). This Policy is incorporated by reference into our Terms & Conditions.

By booking tickets with us, you agree to the terms outlined below.

• All refunds are issued in accordance with this Refund Policy and the specific cancellation policy of the bus operator for the booked trip.
• Refunds will be processed only to the original payment method used for booking.
• Refunds may take up to 7–14 business days depending on the bank or payment provider.

Before Departure

If you cancel your booking before the scheduled departure time, you are eligible for a refund based on the bus operator's cancellation policy. Some routes may have non-refundable fare types, and in such cases, no refund will be given.

Cancellation Fees

Cancellation charges may apply as determined by the bus operator.

Time-Based Refund Rules

Refund amounts may vary depending on how early you cancel before departure:

If the bus operator cancels your trip due to reasons such as:

• Route change or cancellation
• Bus unavailability
• Operator scheduling issues

You will receive a full refund of the ticket fare, or you may choose to reschedule for a later bus (subject to availability).

In rare cases, if we cancel a booking due to platform issues or errors:

• You will receive a full refund; or
• An alternate travel arrangement may be offered at no extra cost.

• If you fail to board the bus without cancelling or informing us, no refund will be processed.
• The ticket is considered a no-show.

• Refunds typically take 7–14 business days to reflect in your account, depending on your payment provider.
• We will send a refund confirmation email or SMS once processed.

To request a refund or check the status:

1. Open the UNIBUS app or website.
2. Go to Bookings > Select the trip.
3. Choose Cancel Booking (if permitted).
4. Follow the on-screen steps.
5. You will receive confirmation once the operator approves.

If you need help, you may contact support:

• In some cases, only part of the amount may be refunded due to operator rules.
• All partial refunds will be calculated by deducting applicable cancellation fees.

If you believe a refund was wrongly calculated or not received:

• Contact us within 7 days of cancellation.
• Provide your booking reference and refund details.
• We will investigate and respond within 3–5 business days.

• Any tax, GST, or statutory charges collected at the time of booking will be handled as per applicable law.
• Payment gateway charges are non-refundable unless otherwise required by law.

We may update this policy occasionally. Updated versions will be posted on this page. Continued use of our Services implies acceptance of the revised policy.

This Refund Policy is governed by the laws of India, and disputes shall be resolved in the competent courts of India.