Privacy Policy

This Privacy Policy explains how UNIBUS ("we", "us", "our") collects, uses, discloses, and protects the personal information of users who access or use our website, mobile application, and related services ("Services").

A. Personal Information

We may collect personal details such as:

• Name
• Email address
• Phone number
• Booking information
• Payment details (securely handled via third-party gateways)
• Identity verification documents (only if required for certain bookings)

B. Automatically Collected Information

When you use our app or website, we may collect:

• Device information (OS, model, browser type)
• IP address
• Analytics & usage data
• Cookies and tracking data

C. Location Information (Live Location – Foreground Only)

We collect your live / real-time location only when you grant permission and only while the app is in active use. This includes:

• Current location (GPS)
• Movement path (for tracking bus route, nearby stops, etc.)
• Approximate & precise location (depending on your permission)

Why We Collect Live Location

We use location data for:

• Showing accurate pickup & drop-off points
• Real-time navigation support for booking
• Displaying nearby buses/routes
• Enhancing safety by verifying user's travel location (if applicable)
• Improving service accuracy & route calculation

Important Notes About Live Location

• We DO NOT collect or access your location in the background.
• Location is collected only when the app is open and running (foreground).
• You can disable location permission anytime in device settings.
• We do not share live location with third parties except operators involved in trip processing.
• We do not store location indefinitely — it is deleted or anonymized when no longer required.

We use your data to:

• Provide and manage bookings
• Show real-time travel updates
• Send confirmations, alerts, and notifications
• Improve app performance and user experience
• Provide customer support
• Prevent fraud and enhance security
• Send promotional offers (optional; can unsubscribe)

We may share limited information with:

• Bus operators and travel partners
• Payment processors
• Service providers (SMS/email/analytics)
• Legal authorities if required

We use cookies for:

• Performance improvements
• Analytics
• Preference management

Users may disable cookies, but some features may not work properly.

To protect your data, we use:

• SSL encryption
• Secure servers
• Restricted access controls
• Continuous monitoring

We retain user data only as long as:

• Your account remains active
• Needed for booking or legal purposes

Location data is not stored beyond necessary operational use.

You can request:

• Access to your data
• Correction of your data
• Deletion of your data
• Opt-out from marketing
• Withdrawal of app permissions

To exercise any of these rights, please contact us using the details in Section 11.

The app is not intended for users under 13. We do not knowingly collect data from children.

Our app may contain external links. We are not responsible for their privacy practices and encourage you to review their individual privacy policies before providing any personal information.

We may update this Privacy Policy periodically. Updated versions will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

For privacy concerns or requests, please reach out to us: